Refund policy

START A RETURN HERE

Return Window
You have 30 days from the date your order arrives to request a return.

The 30-day return window does not apply to items shipped directly from our partner brands through Shopify Collective. For help with those items, email us at info@bluelinesurf.com.

Return Requirements

  • Items must be unused, unworn, and unwashed.
  • Tags must still be attached, and the original packaging must be included.
  • Non-returnable items: Gift cards and used merchandise.

How to Return

Submit a return request

Click LOGIN in the store's menu.

  • Log in to your account
    • In the "Email" field, enter your email address, and then click "Continue".
    • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    • Go back to the online store, and then enter a six-digit verification code.
  • Click "Request return" for the order that you want to submit the return for.
    • If your order has more than one item, then select the items that you want to return.
    • Select a return reason and add a note for the store if needed.
    • Click "Request return".

If your return request is approved and requires shipping, then you will receive an email with shipping instructions (customer is responsible for return shipping cost). After the product is returned, you will receive a refund (processed within 10 business days to your original payment method).

Ship your item to:

Blueline Surf & Paddle Co.
Attention: Returns
997 N Hwy A1A
Jupiter, Florida 33477

Late or Missing Refunds
If your refund hasn’t arrived after 10 business days:

  1. Contact your credit card company or bank to check for delays.
  2. If the issue persists, email us at info@bluelinesurf.com

Sale Items
All sale items are final sale and cannot be refunded or exchanged.

Exchanges
Exchanges are accepted within 30 days if the item meets the same return requirements (unused, unwashed, and tags attached). Customers are responsible for shipping costs unless the item is damaged or we made an error.

Gifts
If the item was marked as a gift during purchase, store credit will be issued upon return. If it wasn’t marked as a gift, the refund will go to the original purchaser or be converted to store credit.

Shipping Info
Shipping times for exchanges may vary by location. Tracking information will be provided during the order process and updated for exchanges upon request.

For any questions or help, email us at info@bluelinesurf.com